Refund & Cancellation Policy

Try before you pay

Every new RVilla account starts with a 14-day free trial, and no payment information is required to start it. You can fully evaluate RVilla with your own data before spending anything. We encourage you to use the trial to decide if RVilla is right for you before subscribing.

Subscription fees

Once you subscribe (monthly or annual), your subscription fee is charged in advance for that billing cycle via Razorpay. Subscription fees already paid are non-refundable, whether the billing cycle is monthly or annual, except where required by applicable law. This includes situations where you stop using RVilla partway through a paid period — access simply continues until the end of the period you've already paid for.

Cancelling your subscription

You may cancel your subscription at any time by emailing rvilla.online@gmail.com from your account's registered email address. When you cancel:

• You keep full access to RVilla until the end of your current paid billing period.
• No further charges will be made after that period ends.
• No partial refund is issued for the unused portion of the current period.

Duplicate or failed payments

If you believe you were charged twice for the same billing period, or a payment failed on Razorpay's side but was still deducted from your account, email us at rvilla.online@gmail.com with your registered email and the Razorpay payment/transaction ID. We will investigate and, where a genuine duplicate or erroneous charge is confirmed, issue a refund to your original payment method. Confirmed refunds are typically processed within 5–7 business days, depending on your bank/UPI provider's own timelines after Razorpay initiates the refund.

Questions

For anything not covered here, email rvilla.online@gmail.com and we'll help.