Privacy Policy

This Privacy Policy explains what information RVilla ("we", "us", "Company") collects, how it is used, and how it is protected.

1. Information we collect

a) Account & staff information

When you sign up or are added as staff, we collect your name, email address, mobile number, and role. This is used to create and secure your login and to control what you can see and do inside RVilla.

b) Booking & guest information you enter

Property Owners and their staff enter guest and booking details into RVilla — guest name, contact details, stay dates, payment amounts, and similar operational data. This data belongs to the Owner; we process it only to provide the Service (storage, display, calculations such as payroll or occupancy, and OTA calendar sync where the Owner sets that up).

c) Payment information

Subscription payments are handled entirely by Razorpay, our payment gateway partner. We never receive or store your full card number, CVV, or UPI PIN — Razorpay shares only the payment status and a transaction reference with us.

d) Usage data

We may collect basic technical information (such as browser type and access times) to keep the Service secure and to diagnose problems.

2. How we use information

• To provide, maintain and improve RVilla.
• To process subscription payments and send related receipts/notices.
• To send booking-related emails your account is configured to send (e.g. booking confirmations to your guests, if enabled) on your behalf.
• To respond to support requests.
• To detect and prevent fraud, abuse, or security issues.

We do not sell your data, or your guests' data, to third parties.

3. Who we share information with

We use the following third-party service providers to operate RVilla, each of whom processes data only as needed to provide their service to us:

• Supabase — our database and application-hosting provider, where all account, booking and payment-record data is stored.
• Razorpay — our payment gateway, for processing subscription payments.

We do not share your data with any other third party except where required by law.

4. Data security

Data is stored with per-account access controls (row-level security) so that one property's data is never visible to another property's account. Data in transit is encrypted (HTTPS/TLS). Access within RVilla is role-based — staff only see what their assigned role permits.

5. Data retention

We retain account and booking data for as long as your account is active, and for a reasonable period after cancellation in case you wish to reactivate or export it, after which it may be deleted. You can request deletion of your account data by emailing us (see Contact, below).

6. Your rights

You may request access to, correction of, or deletion of the personal data we hold about you by emailing rvilla.online@gmail.com. If you are a guest of one of our Owner customers and want your data corrected or removed, please contact that property directly, as they control the data entered about you; we will assist them on request.

7. Cookies

RVilla uses only the minimal cookies/local storage needed to keep you signed in and remember basic preferences. We do not use third-party advertising trackers.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or in-app notice.

9. Contact

Questions about this Privacy Policy or your data? Email rvilla.online@gmail.com.